Returns & Exchanges
At Chuck & Don’s, we want you and your pets to be 100% satisfied with every purchase. If a product doesn't meet your expectations, you can return it within 30 days for a full refund or exchange.
Gather Your Receipt
Locate your original register receipt or order confirmation email to ensure a smooth processing of your return at the full purchase price.
Prepare the Product
Ensure the item is in its original packaging; for pet food or treats, we accept returns of opened bags as long as a majority of the product remains.
Visit a Store or Contact Support
Bring your item to any Chuck & Don’s neighborhood location for an immediate refund, or contact our customer care team to initiate a return by mail.
Receive Your Refund
Once processed, your refund will be issued to the original form of payment, typically appearing in your account within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing