Frequently Asked Questions
Everything you need to know about shopping for your furry friends.
What is your return policy for pet food and supplies?
We offer a 100% satisfaction guarantee. If your pet doesn't like a food or a product isn't working out, you can return it within 30 days of purchase for a full refund or exchange.
Do you offer same-day delivery for local orders?
Yes, we offer same-day delivery for most local orders placed before 2:00 PM. Check your zip code at checkout to see if your area is eligible.
How can I set up an Autoship subscription?
You can easily set up Autoship by selecting the 'Autoship' option on a product's page. You'll save 5% on every recurring order and can skip or cancel at any time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Chuck & Don's gift cards.
How do I track my online order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website so you can monitor its progress.
How do I join the Friends of Chuck rewards program?
You can join for free by creating an account on our website or signing up in-store. You'll earn points on every purchase that can be redeemed for future discounts.